Privacy Policy

Last updated: March 2026

OnSceneHelp (“we,” “us,” or “our”) operates the OnSceneHelp platform, which helps individuals document incidents and connect with personal injury law firms. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly to us, including:

• Your name and phone number when you contact us via SMS or web
• Details about your incident that you share during the intake process
• Location information if you choose to share it
• Any documents or photos you upload

How We Use Your Information

We use the information you provide to:

• Facilitate your intake and connect you with a law firm that may assist with your case
• Communicate with you via SMS or web chat regarding your inquiry
• Send automated follow-up messages related to your case (see SMS Messaging below)
• Maintain records for the law firm handling your matter

SMS Messaging

If you contact us by SMS or provide your phone number, you consent to receive text messages from us related to your inquiry. Message frequency varies based on your interaction. You can opt out at any time by replying STOP. Reply HELP for assistance. Message and data rates may apply.

Your phone number is not shared with third parties for their marketing purposes. It is shared with the law firm you are connected to solely for the purpose of your case.

Information Sharing

We do not sell your personal information. We share your information only:

• With the law firm you are matched with, to facilitate your legal matter
• With service providers who help us operate our platform (e.g., SMS delivery, cloud storage) — under data processing agreements
• When required by law or to protect our legal rights

Data Retention

We retain your information for as long as necessary to provide our services and as required by applicable law. You may request deletion of your data by contacting us at the address below.

Your Rights

• Opt out of SMS messages at any time by replying STOP
• Request access to or deletion of your personal data
• Contact us with questions or concerns about this policy

Contact

For privacy questions or data requests, contact us at:
OnSceneHelp / Client Intake System
Email: support@onscenehelp.com