At the scene

Public help for documenting an incident — calm, clear, and neutral.

Before anything else

Work from a safe distance. Wide shots of the scene, then closer shots of damage, debris, and road markings if visible.

Helping someone else?

Support their choices. Help with photos only if they want help. They should confirm details in the intake when possible.

ALEC can walk you through specifics — open Document the scene or use the chat button.